Mohamed Sekrane

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Activity overview

Latest activity by Mohamed Sekrane
  • Mohamed Sekrane created an article,

    Create/Edit Call Queue

      Call queues provide a method of routing callers to people in your organization who can help with a particular issue or question. Calls are distributed one at a time to the people in the queue (wh...

  • Mohamed Sekrane created an article,

    View or add contacts in Teams

    To view your contacts, click Calls  > Contacts. Click My contacts and you'll find an A-Z list of all your contacts and a search bar that you can use to find someone specific. If you want to add a n...

  • Mohamed Sekrane created an article,

    Four things to know about calls in Microsoft Teams

      Calls are at the core of what you can do in Teams. With many calling options and useful features at your disposal, you can communicate with people or groups in familiar ways. Here are the top fo...

  • Mohamed Sekrane created an article,

    Manage your call settings in Teams

      To change your settings, click your profile picture at the top of Teams, then Settings. There are a few different places with call settings: General, Devices, and Calls.    Note: If you don't s...

  • Mohamed Sekrane created an article,

    Transfer a call in Teams

      To transfer a call: Choose More options  > Transfer in your call controls. Start typing the name of the person you want to transfer the call to and select them when they appear. If they're...

  • Mohamed Sekrane created an article,

    Call forwarding, call groups, and simultaneous ring in Teams

    Set up call forwarding To start forwarding your calls, click your profile picture at the top of Teams, then select Settings > Calls. Under Call answering rules, choose Forward my calls, and then s...

  • Mohamed Sekrane created an article,

    How to open an encrypted PDF in Adobe

    This video will walk you through the steps to perform to open Encrypted PDFs in Adobe, using the Microsoft Information Protection add-on. If your Office 365 organization uses Sensitivity Labels to ...

  • Mohamed Sekrane created an article,

    How to open an encrypted office 365 email (if you're not on office 365) - Video step-by-step

    This short video will walk you through the steps to perform when you receive an encrypted email and you don't use Office 365. If your Office 365 organization uses 'Office 365 Message Encryption' (a...