Manage emergency locations for your organization – BEMO Docs

This article explains how to add, change, remove, or assign emergency locations for your organization across Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Emergency locations may be assigned to phone numbers regardless of your PSTN connectivity option. However, management steps and requirements may vary.

Add an emergency location

You can add emergency locations using the Microsoft Teams admin center or PowerShell.

Using the Microsoft Teams admin center

Go to Locations > Emergency addresses
Click Add
Enter a name and description
Select country/region and enter the address
If the address isn’t found, enable Edit the address manually
Click Save

Using PowerShell

Use New-CsOnlineLisCivicAddress cmdlet.

Please note: In Belgium, France, Germany, Ireland, Netherlands, and Spain, the emergency address must match the phone number’s area code to activate the number.

Required information for Microsoft Calling Plans

All countries require:

House/building name or number
Street name or number
City/town
Postal/ZIP code
Latitude and longitude
Organization or company name

Additional requirements by country:

Additional Info	Required In
State or Province	Canada, Israel, Italy, United States
Company Tax ID	Belgium, Czech Republic, Italy, Netherlands, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Spain, Sweden
Street Type	Italy

Change an emergency location

You can update emergency locations via Teams admin center or PowerShell.

Please Note: You can only edit addresses that haven’t been validated. To change a validated address, delete and recreate the location.

Using the Microsoft Teams admin center

Go to Locations > Emergency addresses
Select the location and click Edit
Make changes and click Save

Using PowerShell

Use the Set-CsOnlineLisCivicAddress cmdlet.

Remove an emergency location

You can remove emergency locations via Teams admin center or PowerShell.

Please note: A location can only be deleted if no users or phone numbers are assigned to it, If numbers or users are assigned to the location, you need to remove them first.

Using the Microsoft Teams admin center

Go to Locations > Emergency addresses
Select the location and click Delete

Using PowerShell

Use the Remove-CsOnlineLisCivicAddress cmdlet.

Assign an emergency location

Please note: Ensure the location, user, and phone number are in the same country/region.

For Calling Plans, Operator Connect, Teams Phone Mobile

Go to Voice > Phone numbers
On the Numbers tab, select a user number and click Edit
Under Emergency location:

To assign: Search and select a location
To change: Click X to remove, then search and select a new location

Toggle Email user with telephone number information (default: On)
Click Apply

For Direct Routing

Go to Users > Manage Users
Select the user
Under Account > General information, click Edit
In Assign phone number panel: Select Direct Routing
Enter the phone number and extension
Search and select an emergency location
Toggle Email user with telephone number information (default: On)
Click Apply

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