Here is the first post migration step document for all users. It’s important that prior to cutover you share this post migration document with all end users. This document will get users established with MFA and change their password thus granting access to M365 Web email and Web apps. Another document will address downloading and installing Microsoft Office client applications.
After cutover, all the users with company email accounts will be entirely disconnected from your current email server and be added to your new Microsoft Tenant’s Exchange email managed by BEMO.
It is important to wait for a notification saying everything is ready. You will receive an SMS notification saying, "The email migration has successfully been completed. You can now start the post-migration steps. BEMO". At that point, please follow the instructions listed below using the temporary password you have received from John Bruns or Jorge Alzati via slack or email. If you did not save or cannot locate your temporary password, you can call or email BEMO Support: +1 702 529-0820 ext.2 or support@bemopro.com.
If you have any questions, please send an email to support@bemopro.com, and we will make sure that someone gets back to you promptly.
Thanks for being a Microsoft and BEMO customer!
The BEMO Team
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1. Prerequisite work can be done anytime
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Download the Microsoft Authenticator App from the Android Play Store or Apple App store on your phone as it will be required during your new set up process.
- IMPORTANT: If this is the first time, you're setting up the Microsoft Authenticator app, you might receive a prompt asking whether to allow the app to access your camera (iOS) or to allow the app to take pictures and record video (Android). You must select Allow so the authenticator app can access your camera to view QR codes and quickly setup your accesses.
- Once the Microsoft Authenticator App has been installed on your smartphone, please follow the below steps on your PC:
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2. Reset your password
Connect to your new email, please:
On your PC:
- Open a web browser like Google Chrome in “Incognito’ or Microsoft Edge ‘In-Private’ mode.
- Go to https://www.office.com
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Click on Sign in.
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Use your credentials
- Username: <your email address>
- Enter the Temporary password you received.
- Follow the wizard to reset and create your own password.
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Once you have reset the password, you will be asked for more information. Click on Next and follow the steps (G – Q) below or watch this 1min 48 second video for setting up MFA.
After completing the video steps, you are now complete. Or continue below for steps G - Q
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You will now be presented with a wizard to configure the Microsoft Authenticator app on your phone. Click on Next.
- On the next page for Authenticator setup, click on Next again.
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You will need to set up your account to connect to the app. When you get to the Scan the QR code page, then go back to your smartphone to follow the below steps:
- In the Microsoft Authenticator app, click on ADD ACCOUNT or if this is not your first account click the + sign at the top right.
- Click on Work or School account.
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Click on Scan QR code and scan with the Authenticator app.
- After scanning the QR code, your account will be added to the Microsoft Authenticator app. Now that the app has been registered against your account, let us validate that it has been set up correctly by following the steps below.
- You will receive a ‘pop up’ notification from Microsoft Authenticator. (Your UI experience may be somewhat different) You will need to Approve to move forward.
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If the setup is successful, you will receive the following confirmation – “Notification approved.” Click on Next.
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Now, you will set up the backup solution, which is to use the regular MFA (Multi-Factor Authentication) using the SMS option.
You will be asked to enter your mobile phone number along with the country code. You will need to decide if you want to have your validation done via an SMS or having Microsoft call you. -
In the example below, I have chosen the SMS option. Once you receive the SMS, enter the 6-digit code, and click Next
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When successful, you will receive the following screen “SMS verified successfully.” Click on Next.
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You are now ready to use Microsoft Authenticator as the default sign-in method. Click on Done.
You have taken a significant step to secure your identity!
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Once done, you will be able to check your email on your smartphone (iOS or Android) using the Outlook app and/or via Office 365 Outlook Web (as shown below)
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