Once we complete the sync we will confirm the exact time/date of your cutover.  It’s important that prior to cutover you share these post migration steps with all end users.

Once everything is ready, you will receive an SMS notification saying, "The email migration has successfully been completed. You can now start the post-migration steps. BEMO". At that point, you will reset your password and configure MFA.  This document follows that step.

If you have any questions, please send an email to support@bemopro.com, and we will make sure that someone gets back to you promptly.

Thanks for being a Microsoft and BEMO customer!

The BEMO Team

www.bemopro.com

Contents

1.     Update your Outlook Profile.

2.     OPTION: Create a new Outlook Profile

3.     OPTION: How to add another email account in Outlook if you have multiple email accounts:

4.     OPTION: Common issues to be aware of for GoDaddy or Office 365 migration

Internal Autodiscover DNS replication

Internal emails

Recurring meeting. 12

Important – This document only applied if you already have Microsoft Office Apps installed on your macOS such as from using another Microsoft 365 online account with Outlook.

1.    Update your Outlook Profile

Since you have been using Outlook to manage your email previously, you may want to remove your old email connection and setup a new connection to the current exchange account.

1. In Outlook, select Tools > Accounts...
   
2. In the Accounts window, select the Account you want to remove, and click on the Remove button “-“
   
3. Click on Sign Out
   
   
4. When that finishes then click on “New” and enter your company User Email Address and password to get connected to the new Microsoft 365.
5. Close and restart Outlook and you will be ready to get back to business.

2.     OPTION: Create a new Outlook Profile

If you were using Outlook to manage your email on your previous tenant, you may want to create a new Outlook profile.

1. In Finder, open Applications folder
2. Sarch for Microsoft Outlook app
3. Right click on Microsoft Outlook app, and click on Show Package Contents
   
4. Open the Outlook Profile Manager
   
5. In the Outlook Profile Manager window, click on Add button “+”
   
   
   
6. Assign a Profile Name to the New profile created
   
   
   
7. Click on Set as Default
   
8. Follow the on-screen instructions and provide your email and password for the second email account and complete the setup.

3.    OPTION: How to add another email account in Outlook if you have multiple email accounts:

• In Outlook, select Tools > Accounts...
• In the Acounts window, click on Add button “+”
• Click on Add an Account…
• Follow the on-screen instructions and provide your email and password for the second email account and complete the setup.
  

4.    OPTION: Common issues to be aware of for GoDaddy or Office 365 migration

When doing GoDaddy or Office 365 migration, we often encounter the following issue post cutover.

Internal Autodiscover DNS replication

This is the error a user will face when trying to access his/her email via OWA post cutover. It can often take up to 8 hours before Outlook on the Web (OWA) is fully functioning. This is due to the autodiscover DNS (from the Microsoft side) that has not been replicated yet. Nothing we can do. You just need to be patient.

Internal emails

After the migration (for GoDaddy to O365 migration only), users will complain that they cannot successfully send emails internally. This is normal. They will need to delete their 'Autofill' email address (as they are still pointing to their original email server) and fully retype the recipient email address to fix the issue

Recurring meeting

Same as above. Users will need to reschedule all their recurring meeting as their links will be pointing to the old server