Once we get complete the sync we will confirm the exact time/date of your cutover.  It’s important that prior to cutover you share these post migration steps with all end users. 

Once everything is ready, you will receive an SMS notification saying, "The email migration has successfully been completed. You can now start the post-migration steps. BEMO". At that point, you will reset your password and configure MFA.  This document follows that step.

If you have any questions, please send an email to support@bemopro.com, and we will make sure that someone gets back to you promptly.

Thanks for being a Microsoft and BEMO customer!

The BEMO Team

www.bemopro.com

Contents

1.     Update your Outlook Profile.

2.     OPTION: Create a new Outlook Profile

3.     OPTION: How to add another email account in Outlook if you have multiple email accounts:

4.     OPTION: Common issues to be aware of for GoDaddy or Office 365 migration

Internal Autodiscover DNS replication

Internal emails

Recurring meeting

​

Important – This document only applied if you already have Microsoft Office Apps installed on your machine such as from using GoDaddy Office 365 or another M365 online account or even Google with Outlook.

1. Update your Outlook Profile

Since you have been using Outlook 365 to manage your email previously, you may want to remove your old email connection and setup a new connection to the current exchange account.

1. In Outlook, select File > Account Settings > Account Settings
   
   
   
   
   
2. Choose your current mail account. If it is your primary and you have other mail accounts change your primary account to one of the others.  If it is the only one or not the primary you may continue.
   
   
   
   
3. When that finishes then click on “New” and enter your company UserID and password to get connected to the correct exchange server.
4. Select this new mail entry and “Set as Default”.
5. Close and restart Outlook and you will be ready to get back to business.

2. OPTION: Create a new Outlook Profile

If you were using Outlook 365 to manage your email on your previous tenant, you may want to create a new Outlook profile.

1. In Outlook, select File > Account Settings > Manage Profiles
   
   
   
   
2. Choose Show Profiles > Add.
   
   
   
   
3. In the Profile Name box, type Office365 for the profile, and then choose OK.
4. When the Window with the account information pops up, close it 
   
   
   
5. A small window asking you if you want to create a profile with no email accounts will appear, click OK
   
   
6. Select the new profile to be the one opened when Outlook is launched
   
   
   
7. Launch the Outlook app and if your email address in not automatically populated, enter it in the Email address field
8. If prompted to enter the password again, enter the password and checkmark Remember my credentials and click Sign-in.
9. If you get the prompt to ‘Use this account anywhere on this device,’ check to mark the option ‘Allow my organization to manage my device’ and click If you don’t want to, then you can click on This app only. 
   This step with registering your device with Office 365 and apply any company policy to the device if you have created any.
10. Once you complete these steps and add the profile, make sure to choose the option ‘Always use this profile’ and select the name of the newly created profile (i.e., Office 365 as per step 3 above) and click Apply & OK.

3. OPTION: How to add another email account in Outlook if you have multiple email accounts

1. Once the Outlook profile is created with the new account, open Outlook.
2. Click on File at the top left corner.
3. Click on + Add Account
4. Follow the on-screen instructions and provide your email and password for the second email account and complete the setup.

4. OPTION: Common issues to be aware of for GoDaddy or Office 365 migration

When doing GoDaddy or Office 365 migration, we often encounter the following issue post cutover.

Internal Autodiscover DNS replication

This is the error a user will face when trying to access his/her email via OWA post cutover. It can often take up to 8 hours before Outlook on the Web (OWA) is fully functioning. This is due to the autodiscover DNS (from the Microsoft side) that has not been replicated yet. Nothing we can do. You just need to be patient.

Internal emails

After the migration (for GoDaddy to O365 migration only), users will complain that they cannot successfully send emails internally. This is normal. They will need to delete their 'Autofill' email address (as they are still pointing to their original email server) and fully retype the recipient email address to fix the issue

Recurring meeting

Same as above. Users will need to reschedule all their recurring meeting as their links will be pointing to the old server