Add a shared mailbox in Outlook on the Web

Shared mailboxes allow multiple users to read and send emails from a common address. This is useful for teams managing customer service, support, or general inquiries.

Who Is This Guide For?

This guide is intended for users of Microsoft 365 or Exchange Online/On-Premises who need to access shared mailboxes via Outlook on the Web

 For Exchange Online Users

1. Sign in to https://outlook.office365.com.
2. In the left navigation pane, right-click on Folders.
3. Select Add shared folder.
4. Type the name or email address of the shared mailbox.
5. Click Add.

The shared mailbox will appear in your folder list.

 For Exchange On-Premises Users

1. Sign in to Outlook on the Web.
2. Right-click your mailbox name (e.g., Molly Dempsey).
3. Select Add shared folder.
4. Enter the shared mailbox name or email.
5. Click Add.

Remove a Shared Mailbox

To remove a shared mailbox:

1. Right-click the shared mailbox name in your folder list.
2. Select Remove shared folder.

 Troubleshooting Tips

• • Mailbox not appearing? Ensure you have been granted access by your admin.
  • Permission issues? Contact your IT administrator to verify mailbox permissions.
  • Browser compatibility: Use a supported browser like Edge, Chrome, or Firefox.