If you are running into Operating system issues and have performed all available troubleshooting steps but continue to experience errors, you can create a Windows 10/11 bootable media and clean install the operating system.
Create Windows 10/11 bootable media:
- Attach a blank USB flash drive with at least 8GB of space. Any content on the flash drive will be deleted.
- Based in the version of Windows you currently have, go to either of the following links:
- Select Download tool now, and select Run. You Windows user needs to be administrator to run this tool.
- If you agree to the license terms, select Accept.
- On the What do you want to do? page, select Create installation media for another PC, and then select Next.
Make sure the selected language, edition, and architecture (64-bit or 32-bit) for Windows 10/11 are your preferred one. If not, you can uncheck the Use recommended options for this PC box and select your preferred ones.
- Select USB flash drive as the media to use and then select Next.
- Select the USB flash drive letter you attached and click Next
- Make sure your computer remains connected to Internet and turned on while the media is being created. Once done click on Finish.
- Restart your PC and hold the Shift key while restarting.
Your computer will shut down, and when it restarts, you'll see the Advanced Startup Options screen. Choose "Use a device.".
Choose the USB device that you want to boot from, and your computer will then restart using your USB drive
If your PC does not automatically boot to the USB or DVD media, you might have to open a boot menu or change the boot order in your PC's BIOS or UEFI settings. To open a boot menu or change the boot order, you'll typically need to press a key (such as F2, F10, F12, Delete, or Esc) immediately after you turn on your PC. For instructions on accessing the boot menu or changing the boot order for your PC, check the documentation that came with your PC or go to the manufacturer's website. If you do not see the USB or DVD media device listed within the boot options, you may need to reach out to the PC manufacturer for instructions for temporarily disabling Secure Boot in your BIOS settings.
If changing the boot menu or order doesn't work, and your PC immediately boots into the OS you want to replace, it is possible the PC had not fully shut down. To ensure the PC fully shuts down, select the power button on the sign-in screen or on the Start menu and select Shut down.
On the Install Windows page, select your language, time, and keyboard preferences, and then select Next.
Select Install Windows and accept the license terms when prompted.
In the next screen select Custom Install Windows only (Advanced) and click Next
- Select the Primary Partition then click Next.
- You can also delete all the partitions one by one until you only see one saying Unallocated Space and then click Next. If you choose to delete all the partions, make sure to unplug any external drive, not the USB.
You will receive the following warning:
The partition you selected might contain files from a previous Windows Installation. If it does, these files and folders will be moved to a folder named Windows.old. You will be able to access the information in Windows.old, but you will be able to use your previous version of Windows.
Wait while Windows installs and unplug the USB right after the first restart.
- Wait for the installation to finish and go through the initial setup when prompted.
After completing the steps to install Windows 10/11, please check that you have all the necessary device drivers installed.
- To check for updates now, select the Start button, and then go to Settings > Update & Security > Windows Update, and select Check for updates. You may also wish to visit your device manufacturer’s support site for any additional drivers that may be needed.
If help is needed with any of the steps, you can open support ticket from our website for our support team to assist you.