What is the Microsoft New Commerce Experience (NCE) and why I cannot reduce the number of seats of cancel my subscription sometimes?
In October 2021, Microsoft introduced a new licensing model whereas users commit for a term, typically 1 month or 1 year. Only within the 168-hour window following the creation or the renewal of any given subscription, can the user lower the seat count or cancel the subscription.
Learn more here...
Who can access the BEMO Online Store Admin Center
By default, any user with a Global Admin role on his/her Microsoft 365 tenant can access the Store Admin Center. A Global Admin can also grant permission to standard users as well. Here is how.
Making your first purchase with BEMO
If you do not have a Microsoft 365 Business or Enterprise account or,if you wish to start from scratch, simply visit the BEMO Store. Add products to your cart, go to checkout and submit your order. For more details, check out this article.
If you already have a Microsoft 365 Business or Enterprise account and want to keep using it.
First, read this article and then contact our Sales or open a service request to associate your existing account with BEMO.
Adding or removing seats
To add or remove seats, please open the license page first and from there you can hit the “Change” action to add or remove seats for a subscription you have already created.
Suspending a subscription
Changing the quantity to “0” will put the subscription in a suspended mode. By design, you can only suspend a subscription that does not have an active addon. If you have active addons and want to suspend its parent subscription, you will need t to suspend the addon first by going to the license.
Note. The quantity for any subscription cannot be less than the assigned number of seats. You will have to unassign the subscription in the Microsoft 365 admin portal then reduce the number of seats on the Store license page.
When removing a Microsoft 365 license from a user, it will suspend the service for that user. Microsoft will hold the user’s data (email and OneDrive) for 30 days, after that 30-day period the data cannot be recovered. During that 30-day period, you can restore access by assigning the license back.
Once a subscription has been suspended, it will remain visible in the BEMO Store Admin Center for 90 days. During that time, you can re-activate it. Re-activating a subscription past the 30-day mark will not restore any data. After 90 days a suspended subscription will be permanently deleted.
Adding or removing addons
To add or remove addons for Microsoft 365, please open the license page first. From there you can hit the “Shop addons” action. You will see all the compatible Microsoft 365 addons from there and add to your shopping cart.
Creating a new subscription
If you do not have a subscription for an offer you need, simply use the search toolbar, or pick one of the categories: Business, Enterprise, Cybersecurity, Software Subscription, or Other
By design, you will not be able to create a subscription for a Microsoft 365 offer if you already have a subscription. In that case, just follow the steps to add seats.
Editing contact list for invoice and payment email notification
In the Store Admin Center menu, select Billing, then Customer profile. From there you can add, delete or edit the contact list.
Editing your payment method
In the Store Admin Center menu, select Billing, then Billing Info. From there you can add, or edit your credit card information. If you wish to add or edit your ACH profile or add a backup credit card, please open a service request.
Finding invoices, credits, payment
In the Store Admin Center menu, select Billing, Financials. From there select any of these tabs: Invoices, Orders, Credit Notes, Transactions, Unbilled Charges, and more. You can also download copies of your invoices and credit notes.
Looking for more details on your subscriptions
In the Store Admin Center menu, select Billing then Subscriptions. From there, you will find more details pertaining to your subscriptions such as status, unit price, monthly charges and next billing dates.
Need more help
Check our KB articles here
Open a service request here
Call us at +1 702 529 0820