Store 3 (depreciated): BEMO Online Store (BOS) Admin Center - tips and tricks

BEMO Online Store (BOS) version 2.0 launched on November 1st, 2020. Its core functionality and navigation have remained practically the same and we have added features to make licensing and billing management easier. Here are a few tips and tricks.

What are the new features available in BOS v2?

• Streamlined user interface
• Comprehensive list of offerings such as Microsoft 365, Software Subscription, Hardware, and Cybersecurity
• Ability to discover add-ons
• Consolidated billing for everyone
• Bill me later (for qualified customers)
• Payment by credit card, debit card by default, and payment via ACH as an option
• Realtime smart billing with invoices, credit notes, transactions, and unbilled charges all available from one interface
• Event log

How to sign in to the store?

Just like before you can visit https://store.bemopro.com. You will be redirected to the new store and you can click on "Login" in the upper right of the page, just like you are used to. You will need to sign in with a Global Admin account to use most of the features on the BOS Admin Center. If you are signing in to the new store application for the first time, you might get prompted to accept the permissions request.

A global admin, can grant permission to standard users so they can use the Store app as well. See Grant access to BEMO Store for standard users for more details

Note: Once you have clicked the Accept button, it may take up to a couple of minutes for it to go through. Do not close your browser and just wait until the store home page comes back.

Why am I requested to update or provide my payment information again?

As part of the enhancement to our billing platform, we are phasing out the use of Authorize.net and are switching over Stripe as our new payment gateway. Stripe offers more payment options and features needed for modern shopping experiences.

That same billing platform is also providing our customers with a portal to see all invoices, unbilled charges, credits memo, and so on. Having a bank card, credit card or an ACH on file will enable you to have real-time payment status and copies of your invoices at your fingertips.

How do provide or update my payment information?

Method 1 (via a secure link, no sign-in required)

You may have received an email from BEMO orders prompting you to update your payment information. That email contains a link (good for 5 days) that will bring up a secure form to update your payment information either with an ATM card, credit card, or ACH.

You can fill in the form or forward that email to whoever in your organization has access to the credit card or ACH info.

Method 2 (via BOS)

1. Open your browser in a private/incognito session (preferable)
2. Navigate to https://store.bemopro.com 

3. Click on login located in the upper right of the page

4. Sign in with a global admin account

5. Click on ' Admin Center' located in the upper right of the page

6. Expand the left menu BEMO > Billing > Billing Info > and you will see this

4. Click on Add/Update card and you will get this

Note: Method 2 is only enabled for payment by ATM and credit card at this time. If you wish to pay via ACH, open a service request at www.bemopro.com/sr and type in "request payment via ACH" in the title section. We will then send you an email will a secure URL (as per Method 1)

Method 3 (off-line payment method)

For qualified enterprise customers only, we do offer off-line payment methods. If you are one of those and have not received special instructions to that effect, please open a service request at www.bemopro.com/sr and type in "request off-line payment method instructions" in the title section. We will then communicate with you directly.

Where is my payment information kept?

Our payment solution uses Stripe exclusively. Stripe is one of the global leaders in payment processing. BEMO does not store any payment information, all stays at Stripe, a PCI Service Provider Level 1.

Can I call BEMO and give you my credit card info to update my billing?

No, you can't. Our employees are forbidden to handle sensitive payment information over the phone, by email, or by chat. Everything has to go straight to Stripe as explained earlier.

How can I update the list of additional contacts for billing and accounting matters?

1. Sign in to https://store.bemopro.com with a global admin account

2. Click on ' Admin Center' 

3. Navigate to BEMO > Billing > Customer profile

4. Move your mouse cursor over an existing contact to edit or remove

5. Click on 'Add Contact" to add to the list (limited to 10 items maximum), and you will see something like this

Where can I find my invoices, credit notes, transactions unbilled charges, promotion credits, and events?

1. Sign in to https://store.bemopro.com with a global admin account

2. Click on ' Admin Center' 

3. Navigate to BEMO > Billing > Financials

4. Click on any of the tabs or specific records for more details, and you will see something like this

Where can I find more details about my subscriptions?

1. Sign in to https://store.bemopro.com with a global admin account

2. Click on ' Admin Center' 

3. Navigate to BEMO > Billing > Subscriptions, and you will see something like this

How can I Add or Remove products (seats)

1. Sign in to https://store.bemopro.com with a global admin account

2. Click on ' Admin Center' 

3. Navigate to BEMO > Billing > Licences > Office 365 Licenses (My Products), and you will see something like this

4. To increase or decrease the quantity on anything you already have, click on "Change"

5. To purchase add-ons for products you have already purchased, click on "Shop Addons"

6. To purchase products not listed, visit the store main page at https://store.bemopro.com

Can BEMO enable my account for consolidated invoicing?

By default and if your account is in good standing, we will have enabled your account for consolidated invoicing.

Why am I getting one invoice for each subscription I have and not 1 consolidated invoice?

The first time you purchase a subscription and have your account set to Auto Collection, you will get a one-time invoice.

If your account has been set for "bill me later",  Auto Collection is disabled, and your purchase will be recorded as an 'unbilled charge'

Only at the next billing cycle will you receive a consolidated invoice which will also include unbilled charges if any.

No express check-out? Why am I asked to provide a verification number (CVN) when I place an order?

By default, if you are a new customer and have a credit card as your primary payment method, you will be prompted to provide a verification number on subsequent orders.

If you wish to have Express check-out enabled and not have to provide the CCN for each purchase, please open a service request at www.bemopro.com/sr and type in "request express check-out" in the title section. 

I still have questions about billing, how can I get help?

Please open a service request at www.bemopro.com/sr and type in a relevant title and description to address your issue. We will contact you within 2 working days.