While on windows365.microsoft.com, users can manage their Cloud PCs by selecting the gear icon on a Cloud PC card. This menu provides several options to control and troubleshoot the Cloud PC experience.
Restart
The Restart option allows users to reboot their Cloud PC, ensuring a fresh session and resolving minor performance issues.
For Cloud PCs created after January 31, 2024, users can also restart or shut down their Cloud PC using the keyboard shortcut CTRL+ALT+DEL.
Troubleshoot
The Troubleshoot option helps diagnose and resolve issues that may prevent users from connecting to their Cloud PC. When selected, the system runs several checks, including:
- Verifying essential files and agents required for connectivity are correctly installed.
- Ensuring Azure resources are available and functioning properly.
If an issue is detected, the system will attempt to resolve it automatically. If troubleshooting does not resolve the issue, users may need to contact their administrator for further assistance.
Reset
The Reset option reinstalls Windows on the Cloud PC, allowing users to choose between Windows 11 or Windows 10. However, resetting will remove:
- Personal files stored on the Cloud PC.
- Any changes made to settings or configurations.
- Installed applications that were added after initial setup.
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Important: Before resetting your Cloud PC, ensure that all important files are backed up to a cloud storage service or external storage. Resetting will permanently delete these files, and they cannot be recovered |
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