Troubleshoot Cloud PC (Windows 365 App)

Here are some common issues you may run into when using the Windows 365 App.

The Windows 365 app asks to select a new default app 

When the Remote Desktop Client is installed, you'll see a file type association message after trying to connect to your Cloud PC. Make sure to select Azure Virtual Desktop (HostApp) to launch the Cloud PC session.

Windows 365 app doesn't show any Cloud PCs

If you are getting this error, you might be signed in as the wrong user.

You must be signed in with an account that is enrolled with the Microsoft Entra account that has Cloud PCs provisioned.

If you are not sure that you have a Cloud PCs provisioned, you can visit windows365.microsoft.com to confirm. If you have access to Cloud PC's, they will appear under Your Cloud PCs section.

If you have the cloud PC available there, make sure that you are signed in the Windows 365 app with the right user account.

Can't connect to Cloud PC error

If you are getting this error 'Can't connect to Cloud PC', when you click on the Connect button.

1. Open Windows Settings > Apps > Default apps.
2. Find the AVD host app and update the default app for .avd files.
3. Run this command to remove the old Remote Desktop Client cache that could cause this issue