Troubleshoot Cloud PC (Windows 365 web site)

While on windows365.microsoft.com, users can take actions on their Cloud PCs by selecting the gear icon on a Cloud PC card.

Restart

This option lets you restarts the Cloud PC.

For Cloud PCs created after 1/31/2024, you can also restart or shut down by using the keyboard combination CTRL+ALT+DEL.

Troubleshoot

You can use this option to

Troubleshoot and attempt to resolve any issues that may be preventing a user from connecting to their Cloud PC. The checks run include:

• Check whether any files or agents required for connectivity are correctly installed.
• Make sure that the Azure resources are available.

Reset

This option lets you reinstall Windows (with the option to choose between Windows 11 and Windows 10).

Removes your personal files.

Removes any changes you made to settings.

Removes your apps.