Cancel Subscriptions

You can cancel the subscriptions within 168 hours following your original purchase or 168 hours following your subscription renewal date. For example,

• If you purchased an annual or monthly subscription at 1:00 PM on March 15, 2022, you would have until 12:59 PM on March 22, 2022, to cancel it.
• If your renewal date for either an annual or monthly subscription is at midnight on May 15, you will have until 11:59 PM on May 22 to cancel your subscription.

BEMO will provide you with a prorated credit if you cancel within the allowed time window. No credit or refund will be awarded if you cancel outside that time window.

BEMO highly recommends our customers cancel within the first 48 hours of the cancellation window to avoid confusion with time zone and processing time.

To Cancel Your Subscription:

Step 1: Visit https://store.bemopro.com on your internet browser.

Step 2: Click on “SIGN IN WITH MICROSOFT” on landing page or “Sign in with Microsoft” at the top right corner of the page to login to your Store account.

Step 3: Enter your Microsoft Global Admin Account user credentials to login to your BEMO Store profile when prompted.

Step 4: Once logged in, click on the top right corner your user profile avatar to go to “My Subscription” page to view your current subscriptions (https://store.bemopro.com/SubscriptionListPage).

Step 5: Click into a specific subscription you want to cancel.

Within the Subscription Details page, BEMO Store will let you know when cancellation window expires, for the below example, the Microsoft 365 Business Basic is cancellable until 09/17/2024 9:18:56 pm UTC time.

Figure 3 Subscription Detail Page with Cancellable Date

Step 5: Click “Cancel Subscription” and click “OK” to confirm the cancellation.

BEMO Store will process your cancellation requests, it might take a few moments for systems to update to reflect your changes.

You won’t be able to cancel your subscription if it’s outside of cancellation window.