In general, every subscription is bounded to a term, either 1-month, 1-year, or multi-years and by default, every subscription have auto-renew enabled.  As per BEMO Terms of Service and per Microsoft Seat-based Purchase Agreement Supplement, the following conditions will apply (Please refer to BEMO Terms of Service and Microsoft Seat-based Purchase Agreement Supplement for the latest information)

Quantity changes for Microsoft subscriptions

As per Microsoft Seat-based Purchase Agreement Supplement 

4.   Increasing the Number of Seats (possible at any time)

You can add seats at any time by simply visiting the Store Admin Center and clicking on ‘Change’. Your account will be billed on a prorated basis until the end of the term of your subscription.

5.   Reducing the Number of Seats (possible within the 168-hour windows)

Like the cancellation window, you will be able to decrease the number of seats within 168 hours following either: a) your initial purchase, b) an incremental order (but not less than your prior commitment), or c) the renewal date. To do so, simply visit the BEMO Store Admin Center and click on ‘Change’. For example,

• If you purchased an annual or monthly subscription at 1 PM on March 15, 2024, you will be able to decrease the number of seats for that subscription until 12:59 PM on March 22, 2024.
• If you added seats outside the cancellation or renewal window, let’s say you have 10 seats and increase to 13 at 1 PM on March 20, you will be able to reduce the number of seats to as low as 10 seats for that subscription until 11:59 PM on March 27.
• If your renewal date for either an annual or monthly subscription is at midnight on May 15, you will be able to decrease the number of seats for that subscription until 11:59 PM on May 22.

No credit or refund will be awarded if you decrease the number of seats outside those 168-hour windows.

BEMO highly recommends that our customers cancel or reduce the seat count within the first 72 hours of the cancellation window to avoid confusion with the time zone and processing time.

For cancellations

12.7 Cancelling Your Microsoft Seat-based (user-based) and Microsoft License-based (server-based) purchased through BEMO

To terminate any of your subscriptions, you must use our self-serve portal (BEMO Store) and either:

(i) Turn off auto-renew at least forty-eight (48) hours before it is set to renew, and then the subscription will lapse on its own.
(ii) Cancel your subscription. To do so, you must submit your cancellation request via BEMO Store self-serve application within 168 hours following your original purchase or within 168 hours following your subscription renewal date. For example,
 

• If you purchased an annual or monthly subscription at 1:00 PM on March 15, 2024, you would have until 12:59 PM on March 22, 2024, to cancel it.
• If your renewal date for either an annual or monthly subscription is at midnight on May 15, you will have until 11:59 PM on May 22 to cancel your subscription.

You must repeat the step above for each subscription, and you must receive an email confirmation from BEMO that your Subscription was canceled. If you do not receive any email confirmation, promptly open a service request with BEMO at www.bemopro.com/sr.

Failure to complete all the steps above will result in an automatic renewal of Your subscriptions.

BEMO will provide you with prorated credits if you cancel within the allowed time window. No credit or refund will be awarded if you cancel outside that time window.

BEMO highly recommends our customers cancel within the first 72 hours of the cancellation window to avoid confusion with time zones and processing time.

CANCELLATION REQUESTS MADE BY PHONE OR EMAIL WILL NOT BE ACCEPTED DUE TO POTENTIAL DATA SECURITY ISSUES AND POTENTIAL DATA LOSS.

12.8 Cancelling Your Microsoft usage-based Services (Azure Pay-as-you-Go), Azure Reservations, BEMO Offers (BEMO Cybersecurity, BEMO Compliance, BEMO Helpdesk) and any other third-party offer purchased through BEMO

You must submit a cancellation order at least forty-five (45) calendar days before it is set to renew automatically to cancel your plan effectively.

To properly cancel your usage-based Service, You must: (i) Visit the BEMO Service Request site at https://www.bemopro.com/service-request (ii) submit a service request to request the cancellation of your service; (iii) be available over the next seven calendar days for a 15-minute meeting to confirm the authenticity of your request and (iv) Receive instructions from BEMO on how to delete your Azure resources and prepare for your service cancellation (v) Receive a confirmation in writing from BEMO that your Service has been scheduled for cancellation. Failure to do so will result in an automatic renewal of Your Services.

You will continue to incur charges for your Pay-as-you-go services until all Azure resources have been deleted. You will continue to incur charges for all other services until they have been effectively terminated.

CANCELLATION REQUESTS MADE BY PHONE OR EMAIL WILL NOT BE ACCEPTED DUE TO DATA SECURITY POTENTIAL ISSUES.