Reset a User's Password in Microsoft Entra Admin Center – BEMO Docs

Overview

This article provides step-by-step instructions for resetting a user's password in the Microsoft Entra Admin Center. Use this procedure when a user has forgotten their password, is locked out, or requires a password reset for security reasons. According to Microsoft guidance, administrators with the appropriate permissions can generate a temporary password that the user must change upon their next sign-in.

Prerequisites

Before proceeding, ensure you have one of the following roles:

Password Administrator
User Administrator
Global Administrator

A Password Administrator role is the minimum role required to reset user passwords in Microsoft Entra ID.

Admin Portal

Microsoft Entra Admin Center

Microsoft Entra Admin Center

Reset a User Password

Step 1: Sign In

Open the Microsoft Entra Admin Center.
Sign in using an account with administrative permissions.

Step 2: Navigate to Users

In the left navigation pane, select Microsoft Entra ID.
Select Users.
Select All Users.

Step 3: Select the User

Search for the affected user.
Select the user account to open the profile page.

Step 4: Reset the Password

On the user's profile page, select Reset password.
Review the generated temporary password.
Select Reset password to confirm.

Step 5: Provide the Temporary Password Securely

Copy the generated password.
Share it with the user through a secure method such as:
- Phone call
- Secure messaging platform
- Approved password-sharing solution

Step 6: User Signs In

The user signs in using the temporary password.
The user is prompted to create a new password.
The password update completes, and access is restored.

The temporary password remains valid until the user signs in and changes it.