How to Reset OneDrive on Windows and macOS

Overview

Resetting OneDrive can help resolve common synchronization problems when restarting the application does not fix the issue.

A reset may help when:

• OneDrive is stuck on Processing changes.
• Files are not syncing.
• The OneDrive cloud icon disappears or does not behave correctly.
• OneDrive stops responding.
• The synchronization status appears incorrect.
• Changes made in OneDrive are not appearing on the computer.
• OneDrive continues showing synchronization errors.

A OneDrive reset is different from deleting your OneDrive folder or removing files. Do not manually delete your OneDrive folder as part of this procedure.

In this article

• Before You Reset OneDrive 
• Reset OneDrive on Windows 
  • Windows Step 1: Reset the Microsoft Store Cache 
  • Windows Step 2: Reset the OneDrive Sync App 
  • Windows Step 3: Start OneDrive Again 
• Reset OneDrive on macOS 
  • macOS Step 1: Quit OneDrive 
  • macOS Step 2: Locate the Reset Command 
  • macOS Step 3: Run the Reset 
  • macOS Step 4: Start OneDrive Again 
• What Happens After a Reset? 
• OneDrive Still Is Not Working 
• Related Microsoft Resources 

Before You Reset OneDrive

Before performing a reset:

1. Make sure your computer has an active internet connection.
2. Save and close any files currently open from OneDrive.
3. Check the OneDrive cloud icon for an error or warning.
4. Try quitting and reopening OneDrive first.
5. If the problem continues, proceed with the reset.

After a reset, OneDrive may need some time to rebuild its synchronization information, particularly if you have many files or connected SharePoint libraries.

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Reset OneDrive on Windows

Follow the steps below if you are using OneDrive on a Windows computer.

Windows Step 1: Reset the Microsoft Store Cache

1. Press Windows + R to open the Run dialog.

2. Enter the following command:

   wsreset.exe

3. Click OK.
4. A Command Prompt window may briefly open and close.
5. The Microsoft Store may open afterward. You can close it.
6. Check whether OneDrive is now syncing correctly.

If OneDrive is still not syncing correctly, continue to the next step.

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Windows Step 2: Reset the OneDrive Sync App

1. Press Windows + R to open the Run dialog again.

2. Copy and paste the following command:

   %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

3. Click OK.
4. Wait while OneDrive completes the reset.

The OneDrive cloud icon may temporarily disappear from the Windows notification area while the reset takes place.

If Windows Cannot Find OneDrive

If you receive a Windows cannot find message, press Windows + R again and try the following command:

C:\Program Files\Microsoft OneDrive\onedrive.exe /reset

If Windows still cannot find OneDrive, try:

C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

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Windows Step 3: Start OneDrive Again

If OneDrive does not reopen automatically:

1. Open the Start menu.
2. Search for OneDrive.
3. Select the OneDrive desktop app.
4. Wait for OneDrive to start.
5. Sign in with your work or school account if prompted.
6. Allow OneDrive time to complete synchronization.

The OneDrive cloud icon should appear again in the Windows notification area.

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Reset OneDrive on macOS

The reset process on macOS is different because the reset command is located inside the OneDrive application package.

macOS Step 1: Quit OneDrive

1. Select the OneDrive cloud icon in the macOS menu bar.
2. Open Preferences.
3. Select Pause.
4. Select Quit OneDrive.

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macOS Step 2: Locate the OneDrive Reset Command

1. Open Finder.
2. Select Applications.
3. Locate OneDrive.
4. Hold the Control key and click OneDrive.
5. Select Show Package Contents.
6. Open the Contents folder.
7. Open the Resources folder.

The OneDrive reset commands are located inside the Resources folder.

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macOS Step 3: Run the Reset

Inside the Resources folder, locate and double-click:

ResetOneDriveApp.command

If you are using the standalone version of OneDrive, use:

ResetOneDriveAppStandalone.command

Allow the reset process to finish.

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macOS Step 4: Start OneDrive Again

1. Open Applications.
2. Open OneDrive.
3. Complete the setup process if prompted.
4. Sign in with your work or school account.
5. If OneDrive asks you to choose a synchronization location, carefully select the same OneDrive folder location that you previously used.
6. Allow OneDrive time to complete synchronization.

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What Happens After a Reset?

Resetting OneDrive does not delete files stored in OneDrive. However, you may notice the following:

• OneDrive performs a full synchronization.
• The synchronization status may take some time to update.
• OneDrive may ask you to sign in again.
• Existing synchronization connections are rebuilt.
• Previously selected folders may need to be selected again.
• Connected SharePoint libraries may take additional time to appear.

For large OneDrive or SharePoint libraries, synchronization may take longer to complete. Avoid resetting OneDrive repeatedly while this process is in progress.

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OneDrive Still Is Not Working

If OneDrive continues having problems after the reset, avoid repeatedly resetting the application.

Additional troubleshooting may include:

• Checking the affected OneDrive or SharePoint library
• Checking available OneDrive storage
• Reviewing specific synchronization errors
• Checking OneDrive sign-in credentials
• Unlinking and reconnecting the OneDrive account
• Updating OneDrive
• Reinstalling OneDrive

On macOS, additional troubleshooting may include unlinking and reconnecting the Mac or clearing the documented OneDrive Cached Credential from Keychain Access.

Reinstalling OneDrive should be treated as a later troubleshooting step. If the problem continues, contact BEMO Support.

Related Microsoft Resources

• Reset OneDrive 
• Fix OneDrive Sync Problems on Mac 
• Reinstall OneDrive 
• Clear OneDrive Cached Credentials 
• OneDrive Is Not Running